Outage in MongoDB Cloud

MongoDB Atlas for Government: "no healthy upstream" error during login

Resolved Major
December 18, 2023 - Started over 1 year ago - Lasted 24 minutes
Official incident page

Need to monitor MongoDB Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including MongoDB Cloud, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue causing users logging into MongoDB Atlas For Government to get a blank page with the text "no healthy upstream" Cluster health is unaffected. This does not affect non-Atlas-for-Government environments.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/18/2023 08:04PM

This incident has been resolved.

MONITORING over 1 year ago - at 12/18/2023 07:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 12/18/2023 07:56PM

We have identified the issue causing Atlas for Government logins to fail with the error message "no healthy upstream" and are working on a fix.

Cluster health and non-Atlas-for-Government environments remain unaffected.

INVESTIGATING over 1 year ago - at 12/18/2023 07:43PM

We are investigating an issue causing users logging into MongoDB Atlas For Government to get a blank page with the text "no healthy upstream"

Cluster health is unaffected. This does not affect non-Atlas-for-Government environments.

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook