Outage in MongoDB Cloud
MongoDB Atlas App Services and Device Sync UI may not be accessible
Resolved Minor
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Outage Details
We are currently investigating an issue where some customers cannot access the MongoDB Atlas App Services and Device Sync UI due to continuous redirects.
Components affected
MongoDB Cloud MongoDB RealmLatest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/25/2025 10:16PM
This incident has been resolved.
MONITORING
2 months ago - at 02/25/2025 10:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 02/25/2025 09:32PM
We have identified an issue where some users cannot access the MongoDB Atlas App Services and Device Sync UI. Affected users will see many redirects, and their browser may eventually give them the error "Too Many Redirects".
The underlying Atlas App Services and Atlas Device Sync are unaffected and continue to work as normal. Users who urgently need to manage their Atlas App Services and Atlas Device Sync settings are encouraged to use the admin API until this is resolved.
INVESTIGATING
2 months ago - at 02/25/2025 04:35PM
We are currently investigating an issue where some customers cannot access the MongoDB Atlas App Services and Device Sync UI due to continuous redirects.
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