Outage in MongoDB Cloud

MongoDB Atlas: Activation Code redemptions may fail

Resolved Minor
November 19, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue redeeming Activation Codes in both MongoDB Atlas and MongoDB Atlas for Government. Affected users will have an error when trying to apply their Activation Codes which may show as the "save" button disappearing and the subscription not being applied. There is no workaround at this time. Please try again after this issue clears.
Components affected
MongoDB Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/19/2025 06:54PM

This incident has been resolved. During this time, users may have also had issues activating self-service support plans. We encourage any affected users to sign up again.

MONITORING 7 days ago - at 11/19/2025 06:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 11/19/2025 05:55PM

We have identified an issue redeeming Activation Codes in both MongoDB Atlas and MongoDB Atlas for Government. Affected users will have an error when trying to apply their Activation Codes which may show as the "save" button disappearing and the subscription not being applied.

There is no workaround at this time. Please try again after this issue clears.

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