Outage in MongoDB Cloud

MongoDB Atlas: Cluster operation delays and UI timeouts

Resolved Major
June 04, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue with MongoDB Atlas cluster operations and the web UI. Affected users may see timeouts when accessing the control panel or delays in creating or modifying clusters. Existing cluster health is unaffected.
Components affected
MongoDB Cloud MongoDB Cloud MongoDB Realm

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/04/2025 09:28PM

This incident has been resolved. We have run all remediations and systems have returned to normal.

MONITORING 6 months ago - at 06/04/2025 08:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 06/04/2025 08:09PM

We have identified that cloud.mongodb.com and all sub pages, including API endpoints, is down. Affected users may see timeouts, blank pages, or error pages from Cloud. This affects Cloud Manager as well.

Additionally Atlas Triggers, App Services, and Stream Processing are inactive at this time.

Search index management and changes to Search Nodes are not being processed at this time. Existing search indexes are unaffected.

Existing cluster health is unaffected.

IDENTIFIED 6 months ago - at 06/04/2025 08:06PM

We have identified that cloud.mongodb.com and all sub pages, including API endpoints, is down. Affected users may see timeouts, blank pages, or error pages from Cloud. This affects Cloud Manager as well.

Additionally Atlas Triggers, App Services, and Stream Processing are inactive at this time.

Existing cluster health is unaffected.

IDENTIFIED 6 months ago - at 06/04/2025 07:44PM

We have identified that cloud.mongodb.com and all sub pages, including API endpoints, is down. Affected users may see timeouts, blank pages, or error pages from Cloud. This affects Cloud Manager as well.

Existing cluster health is unaffected.

IDENTIFIED 6 months ago - at 06/04/2025 07:02PM

MongoDB Atlas cluster operations are delayed and the web UI is still experiencing delays and failures. Cloud Manager and the admin API for both Atlas and Cloud Manager may also be delayed.

Existing cluster health is unaffected.

IDENTIFIED 6 months ago - at 06/04/2025 06:16PM

MongoDB Atlas cluster operations are delayed and the web UI is still experiencing delays and failures.

Existing cluster health is unaffected.

IDENTIFIED 6 months ago - at 06/04/2025 05:30PM

We have identified an issue with MongoDB Atlas cluster operations and the web UI. Affected users may see timeouts when accessing the control panel or delays in creating or modifying clusters.

Existing cluster health is unaffected.

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