Outage in MongoDB Cloud
MongoDB Support for Atlas for Government: New users not able to create cases
Resolved Minor
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Outage Details
We have identified an issue preventing newly-added users (users added since approximately 1400 UTC 6 June 2025) to MongoDB Atlas for Government projects from creating, modifying, or viewing support cases. Affected users will get various authorization failed errors. We encourage them to contact their colleagues to file cases on their behalf.
Components affected
MongoDB Cloud MongoDB Support PortalLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 06/06/2025 08:34PM
This incident has been resolved.
IDENTIFIED
6 days ago - at 06/06/2025 05:44PM
We have identified an issue preventing newly-added users (users added since approximately 1400 UTC 6 June 2025) to MongoDB Atlas for Government projects from creating, modifying, or viewing support cases. Affected users will get various authorization failed errors. We encourage them to contact their colleagues to file cases on their behalf.
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