Outage in MongoDB Cloud

MongoDB Cloud: SSO logins fail for new users

Resolved Minor
June 17, 2025 - Started 29 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Since approximately 5 June 2025 11:45 UTC some SSO users have been unable to login to MongoDB Cloud or the MongoDB Support Portal. We have localized the issue to users who have never logged into MongoDB products before and/or users who are using their own IdP's login links to login to Cloud. Affected users will be logged in before immediately getting logged out of MongoDB Cloud or the MongoDB Support portal. For users who have successfully logged into MongoDB Cloud or the Support Portal before the following workaround exists: Initiate the login process from cloud.mongodb.com or support.mongodb.com instead of your local IdP's login flow. We have implemented a fix and are monitoring the results at this time.
Components affected
MongoDB Cloud MongoDB Cloud MongoDB Support Portal
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 06/17/2025 07:18PM

This incident has been resolved.

MONITORING 29 days ago - at 06/17/2025 05:15PM

Since approximately 5 June 2025 11:45 UTC some SSO users have been unable to login to MongoDB Cloud, Atlas for Government, or the MongoDB Support Portal. We have localized the issue to users who have never logged into MongoDB products before and/or users who are using their own IdP's login links to login to Cloud. Affected users will be logged in before immediately getting logged out of MongoDB Cloud, Atlas for Government, or the MongoDB Support portal.

For users who have successfully logged into MongoDB Cloud, Atlas for Government, or the Support Portal before the following workaround exists: Initiate the login process from cloud.mongodb.com, cloud.mongodbgov.com, or support.mongodb.com instead of your local IdP's login flow.

We have implemented a fix and are monitoring the results at this time.

MONITORING 29 days ago - at 06/17/2025 04:49PM

Since approximately 5 June 2025 11:45 UTC some SSO users have been unable to login to MongoDB Cloud or the MongoDB Support Portal. We have localized the issue to users who have never logged into MongoDB products before and/or users who are using their own IdP's login links to login to Cloud. Affected users will be logged in before immediately getting logged out of MongoDB Cloud or the MongoDB Support portal.

For users who have successfully logged into MongoDB Cloud or the Support Portal before the following workaround exists: Initiate the login process from cloud.mongodb.com or support.mongodb.com instead of your local IdP's login flow.

We have implemented a fix and are monitoring the results at this time.

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