Outage in Mono
Direct Debit: Mandate Approval Downtime
Major
May 19, 2026 - Started 10 days ago
Official incident page
Official incident page
Incident Report
We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
Components affected
Mono Mandate ApprovalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 05/21/2026 11:02AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 days ago - at 05/19/2026 04:57PM
We are currently experiencing a downtime with the e-mandate approval service from our provider. As a result, mandates are not getting approved.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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