Outage in Mono
Direct Debit: Mandate Service Downtime
Resolved MinorIncident Report
We are currently experiencing downtime with the e-mandate service. As a result, you may encounter errors when attempting to create a mandate, or mandates may not be approved.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/03/2026 05:25PM
This incident has been resolved.
MONITORING
about 1 month ago - at 07/03/2026 02:46PM
The service is back up now, and we are monitoring.
MONITORING
about 1 month ago - at 07/03/2026 02:27PM
The service is back up now, and we are monitoring.
INVESTIGATING
about 1 month ago - at 07/03/2026 10:09AM
We are currently experiencing downtime with the e-mandate service. As a result, you may encounter errors when attempting to create a mandate, or mandates may not be approved.
We sincerely apologize for any inconvenience this may cause. We will provide an update as soon as the service is restored.
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