Outage in Monta
Increased charge session failures on Zaptec chargers
Resolved MinorIncident Report
We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.
Components affected
Monta ZaptecTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/02/2026 07:10AM
Zaptec has resolved the issue on their end and is reporting normal operations. Charge sessions on Zaptec chargers are running as expected again. We will continue to monitor to confirm full stability.
INVESTIGATING
9 days ago - at 10/01/2026 08:49PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 10/01/2026 08:48PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 10/01/2026 08:44PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 10/01/2026 08:43PM
We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.
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