Outage in Monthio

Handelsbanken degraded performance (SE)

Resolved Major

December 19, 2025 - Started 5 months ago - Lasted 3 months
Official incident page

Incident Report

Handelsbanken has degraded performance, and we are seeing elevated error calls. Applicants might experience issues trying to connect to the bank in the application flow. Specifically, they will experience issues with Bank ID, which does not allow them to start the authentication process for Handelsbanken. We recommend that applicants with accounts in the bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

Components affected

Monthio Bank integrations

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/25/2026 10:30PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/10/2026 12:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 03/05/2026 08:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 02/23/2026 10:59AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 12/19/2025 01:27PM

Handelsbanken has degraded performance, and we are seeing elevated error calls. Applicants might experience issues trying to connect to the bank in the application flow.

Specifically, they will experience issues with Bank ID, which does not allow them to start the authentication process for Handelsbanken.

We recommend that applicants with accounts in the bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

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