Outage in Morningstar

Retirement Manager User Experience Outage

Resolved Major
November 02, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
Components affected
Morningstar Retirement Manager User Experience Morningstar EZ Enroll API Morningstar Express API Morningstar Retirement Checkup and Easy Enroll Morningstar Personalized Target Date Service

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/02/2025 04:57AM

We have fixed the issue that caused the outage of Retirement Manager User.

We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.

IDENTIFIED about 1 month ago - at 11/02/2025 04:19AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/02/2025 04:18AM

Retirement Manager User Experience is currently experiencing an outage.

We have identified a potential root cause and are currently working on a remedy.

We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

INVESTIGATING about 1 month ago - at 11/02/2025 03:42AM

Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

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