Outage in Mozilla

support.mozilla.org is unavailable

Resolved Minor

November 17, 2018 - Started about 7 years ago - Lasted over 3 years
Official incident page

Incident Report

Please note we are currently experiencing an issue with the following: support.mozilla.org Service and Impact: support.mozilla.org is returning a blank page Start Date/Time: 09:22 PT Engaged teams: SUMO, MOC If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience. Thank you, Mozilla Operations Center

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Latest Updates ( sorted recent to last )

RESOLVED about 7 years ago - at 11/17/2018 06:54PM

The issues identified with support.mozilla.org have been resolved. The Mozilla Operations Center will continue to monitor for further issues.

Time: 10:15AM PST
Duration: 53 minutes
Bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1508074

If you have questions about this issue or experience further issues, please email moc@mozilla.com or visit #moc in IRC.

Thank you, Mozilla Operations Center

IDENTIFIED about 7 years ago - at 11/17/2018 06:53PM

Please note we are currently experiencing an issue with the following: support.mozilla.org
Service and Impact: support.mozilla.org is returning a blank page
Start Date/Time: 09:22 PT
Engaged teams: SUMO, MOC

If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience.

Thank you,
Mozilla Operations Center

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