Outage in MRI OnLocation
Property Management X - Reported Incident - Monitoring
Resolved MajorIncident Report
Summary AI Generated
MRI OnLocation's Property Management X service experienced a major incident lasting 17.1 hours from April 14, 2026 at 13:30 UTC to April 15 at 00:42 UTC. The issue specifically affected Citrix users who experienced problems signing into Citrix or found no applications available in the Citrix Storefront after logging in. A fix was applied on April 14 at 23:45 UTC and normal service was fully restored after monitoring confirmed system stability.
Dear MRI Client,
We are aware of a potential issue which started on 14 April 2026 at 13:30 UTC affecting Property Management X. This issue is impacting Citrix users only. Users may experience issues signing into Citrix or may see no applications available within the Citrix Storefront after logging in.
Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/15/2026 06:56AM
Dear MRI Client,
Normal service has now been restored for Property Management X.
The issue was fully resolved on 15 April 2026 at 00:42 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
MONITORING
13 days ago - at 04/15/2026 12:16AM
Dear MRI Client,
A fix was applied on 14 April 2026 at 23:45 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
IDENTIFIED
13 days ago - at 04/14/2026 09:37PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 04/14/2026 08:47PM
We are continuing to work on a fix for this issue.
IDENTIFIED
14 days ago - at 04/14/2026 03:07PM
Dear MRI Client,
We have identified the source of the issue affecting Property Management X. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
14 days ago - at 04/14/2026 01:54PM
Dear MRI Client,
We are aware of a potential issue which started on 14 April 2026 at 13:30 UTC affecting Property Management X. This issue is impacting Citrix users only. Users may experience issues signing into Citrix or may see no applications available within the Citrix Storefront after logging in.
Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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