Outage in Mulesoft EU

CloudHub 2.0 Runtime 4.6.6:4 deployment failure.

Resolved Minor
August 08, 2024 - Started 10 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue where some US Prod Customers are observing deployment failures failure with LTS Runtime 4.6.6:4 and java17 on CloudHub 2.0, Engineering teams are investigating and will provide more information as soon as we can.
Components affected
Mulesoft EU Runtime Fabric
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/08/2024 10:26AM

A workaround has been put in place KB CH2.0 | RTF | Deployment of a Mule application on Runtime 4.6.6:4 and Java17 to address the issue and handle any in-coming Customer escalations - https://help.salesforce.com/s/articleView?id=002520703&type=1

IDENTIFIED 10 months ago - at 08/08/2024 09:26AM

Engineers are still working on deploying the fix.

IDENTIFIED 10 months ago - at 08/08/2024 08:24AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 08/08/2024 07:22AM

We continue to investigate the issue; we are glad to report that the blast radius is limited to only Customers that manually upgrade to the new Runtime v4.6.6:4

INVESTIGATING 10 months ago - at 08/08/2024 06:22AM

We are investigating an issue where some US Prod Customers are observing deployment failures failure with LTS Runtime 4.6.6:4 and java17 on CloudHub 2.0, Engineering teams are investigating and will provide more information as soon as we can.

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