Outage in Mulesoft US

Customers will experience problems with our MuleSoft Anypoint Platform

Resolved Major
September 20, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Customers will experience problems with our MuleSoft Anypoint Platform due to an issue with a 3rd party vendor. Runtimes maybe be impacted. Engineering teams are investigating the problem.
Components affected
Mulesoft US Runtime Fabric Mulesoft US Anypoint Partner Manager V2 Mulesoft US Scheduler Mulesoft US API Analytics Mulesoft US API Manager Mulesoft US Monitoring Center Mulesoft US Anypoint MQ Mulesoft US Runtime Manager Mulesoft US Exchange Mulesoft US Object Store Mulesoft US Access Management Mulesoft US API Functional Monitoring

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/20/2023 08:06PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/20/2023 07:01PM

All services are recovered now, we are monitoring.

IDENTIFIED about 2 years ago - at 09/20/2023 06:39PM

More services are recovered now, we are still monitoring full recovery.

IDENTIFIED about 2 years ago - at 09/20/2023 06:12PM

More services are recovered now, we are still monitoring full recovery.

IDENTIFIED about 2 years ago - at 09/20/2023 05:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/20/2023 05:14PM

More services are recovered now, we are still monitoring full recovery.

IDENTIFIED about 2 years ago - at 09/20/2023 04:40PM

After implementing the fix, some components started to recover, Customers will still experience errors on some MuleSoft Anypoint Services, teams are fully engage and monitoring the recovery.

IDENTIFIED about 2 years ago - at 09/20/2023 04:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/20/2023 03:39PM

Customers will experience problems with our MuleSoft Anypoint Platform due to an issue with a 3rd party vendor. Runtimes maybe be impacted. Engineering teams are investigating the problem.

Latest Mulesoft US outages

High error rate when accessing Exchange assets via API and UI - about 1 year ago
Anypoint UI Not Loading. - about 1 year ago
API Manager cannot apply policies on runtime plane. - about 1 year ago
Service Degradation - about 1 year ago
Service Degradation - about 1 year ago

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