Outage in MultiSafepay

Cloudflare Supplier Incident - No payment performance impact

Resolved Minor
November 18, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.
Components affected
MultiSafepay Control

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/18/2025 03:32PM

We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure.

MONITORING 4 days ago - at 11/18/2025 12:19PM

The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare.

IDENTIFIED 4 days ago - at 11/18/2025 12:12PM

We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard.

Do note that there is no impact on payment processing.

Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.

Latest MultiSafepay outages

[iDEAL] Multiple issuers are experiencing performance issues - 12 days ago
[iDEAL] Issuer Rabobank is experiencing a major performance drop - 17 days ago
PayPal transactions are experiencing issues - about 1 month ago
Payment method performance degradation - PayPal Transactions - about 2 months ago
EXTERNAL - KBC: Full disruption - about 2 months ago

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