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Outage in MultiSafepay

Payout delay - February 2nd 2026

Resolved Minor
February 03, 2026 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
Components affected
MultiSafepay Control

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 02/03/2026 01:21PM

Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.

IDENTIFIED 8 days ago - at 02/03/2026 09:02AM

Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

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