Outage in MX Merchant

NICE inContact not connecting with Agents

Resolved Major

January 24, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating the issue

Components affected

MX Merchant

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 01/24/2025 09:50PM

Teams are getting calls now successful. Issue resolved

IDENTIFIED 9 months ago - at 01/24/2025 09:32PM

Our engineers and support teams have identified the problem and are currently
repairing the technical issue. Please stay tuned for further updates.

IDENTIFIED 9 months ago - at 01/24/2025 08:53PM

Our engineers and support teams have identified the problem and are currently
repairing the technical issue. Please stay tuned for further updates.

IDENTIFIED 9 months ago - at 01/24/2025 08:17PM

Our engineers and support teams have identified the problem and are currently
repairing the technical issue. Please stay tuned for further updates.

IDENTIFIED 9 months ago - at 01/24/2025 07:44PM

Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
Identified - Our engineers and support teams have identified the problem and are currently
repairing the technical issue. Please stay tuned for further updates.

INVESTIGATING 9 months ago - at 01/24/2025 07:42PM

We are continuing investigating the issue

INVESTIGATING 9 months ago - at 01/24/2025 04:49PM

We are currently experiencing an issue with our phone system. We are working with our phone provider to resolve this situation. We apologize for the incovience

INVESTIGATING 9 months ago - at 01/24/2025 04:37PM

We are currently investigating the issue

Latest MX Merchant outages

MX Merchant payment failures - 2 months ago

MX Merchant Payment Failures - 3 months ago

MX Merchant unavailable - 5 months ago

MX Merchant latency - 5 months ago

MX Merchant latency - 6 months ago

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