Outage in MX Merchant

MX Merchant latency

Resolved Minor
May 15, 2025 - Started 13 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
Components affected
MX Merchant
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/16/2025 12:16PM

The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

MONITORING 12 days ago - at 05/16/2025 04:50AM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 05/15/2025 10:54PM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 05/15/2025 04:03PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 13 days ago - at 05/15/2025 02:48PM

We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

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