Outage in MX
MX Platform Event
Resolved Major
August 21, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users.
Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour.
Thank you for your patience as we work to resolve the issue.
Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour.
Thank you for your patience as we work to resolve the issue.
Components affected
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Latest Updates ( sorted recent to last )
5 days ago - at 08/21/2026 07:29PM
We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users.
Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour.
Thank you for your patience as we work to resolve the issue.
5 days ago - at 08/21/2026 08:27PM
The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally.
We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.
We will provide a final resolution update shortly.
If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.
We appreciate your patience during this incident.
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