Outage in myFitApp
Issue with members being able to log into the app and book
Resolved MajorIncident Report
We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]
Components affected
myFitApp Cockpit and Core ServicesLatest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/29/2026 01:56PM
This issue has now been resolved. We thank you for your patience.
MONITORING
6 days ago - at 01/29/2026 01:20PM
Third party issue has been resolved and we are monitoring. Normal service should start to resume
IDENTIFIED
6 days ago - at 01/29/2026 12:49PM
We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.
IDENTIFIED
6 days ago - at 01/29/2026 12:29PM
We have idenfitied the issue and we are working on a resolution
INVESTIGATING
6 days ago - at 01/29/2026 12:22PM
We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]
Latest myFitApp outages
Issues with Booking with the Legend Integration - about 12 hours ago
Intermittent issues with Legend - 3 months ago
Issue with Access Control - 4 months ago
Legend: Unable to cancel classes - 6 months ago
Campaign Messaging Irregularities - 7 months ago
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