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Outage in myOpenFactory

Portal und Schnittstellen nicht erreichtbar || Portal and interfaces not available

Resolved Major
March 30, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Unser Portal ist derzeit nicht erreichbar. Wir arbeiten bereits mit Hochdruck an einer Lösung und bemühen uns, die Verfügbarkeit so schnell wie möglich wiederherzustellen. Vielen Dank für Ihr Verständnis. --- Our portal is currently unavailable. We are already working to resolve the issue and will restore full access as soon as possible. Thank you for your understanding.
Components affected
myOpenFactory Nachrichtenverarbeitung | message processing myOpenFactory Portal (Web-EDI) | portal (web edi) myOpenFactory AS2-Schnittstelle | AS2-interface myOpenFactory HTTP(S)-Schittstelle | HTTP(S)-interface myOpenFactory X.400-Schnittstelle | X.400-interface myOpenFactory OFTP(2)-Schnittstelle | OFTP(2)-interface myOpenFactory SFTP-Schnittstelle | SFTP-interface myOpenFactory FTP-Schnittstelle | FTP-interface myOpenFactory E-Mail Schnittstelle | e-mail interface (SMTP) myOpenFactory Rest-Schnittstelle | Rest-interface myOpenFactory SCSN myOpenFactory Peppol myOpenFactory -EDI-Connector (Client)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/30/2026 09:07AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/30/2026 07:13AM

Das Portal und unsere Schnittstellen sind wieder erreichbar.
Wir bedanken uns für Ihr Verständnis.

-----

The portal and our interfaces are available again.
Thank you for your understanding.

IDENTIFIED about 1 month ago - at 03/30/2026 06:24AM

Auch die Schnittstellen zur Plattform sind von der Störung betroffen.

---

The interfaces to the platform are also affected by the disruption.

INVESTIGATING about 1 month ago - at 03/30/2026 06:17AM

Unser Portal ist derzeit nicht erreichbar.
Wir arbeiten bereits mit Hochdruck an einer Lösung und bemühen uns, die Verfügbarkeit so schnell wie möglich wiederherzustellen.
Vielen Dank für Ihr Verständnis.

---

Our portal is currently unavailable.
We are already working to resolve the issue and will restore full access as soon as possible.
Thank you for your understanding.

Latest myOpenFactory outages

Probleme bei der Verarbeitung von ausgehenden Belegen | Problems with processing of outgoing messages - 2 months ago
Verfügbarkeit der Schnittstellen und Portal-Oberfläche eingeschränkt || Limited availability of interfaces and portal - 3 months ago
Portal nicht erreichbar, Nachrichtenverarbeitung teilweise eingeschränkt | Portal not accessible, message processing partially restricted - 4 months ago
Störung der HTTPS Schnittstelle, davon ist auch Rest, AS2 und der myOpenFactory EDI-Connector betroffen | Disruption of the HTTPS interface, which also affects Rest, AS2 and the myOpenFactory EDI connector - 7 months ago
Die Portaloberfläche und Schnittstellen sind nicht erreichbar. | The portal interface and interfaces are not accessible. - 7 months ago

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