Outage in MyParcel
The MyParcel API and components using it (like the Backoffice) are slow
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
MyParcel Backoffice MyParcel Shipments MyParcel Delivery options MyParcel Email services MyParcel WebhooksTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 03/30/2026 04:13PM
This incident has been resolved.
IDENTIFIED
25 days ago - at 03/30/2026 03:25PM
The MyParcel API and components using it (like the Backoffice) are slow, instead of down.
IDENTIFIED
25 days ago - at 03/30/2026 03:21PM
We identified the component which is causing the current issue, it concerns a specific AWS service. We are currently in close contact with AWS, to get more details which can help solving the issue.
INVESTIGATING
25 days ago - at 03/30/2026 02:21PM
We are still investigating the issue.
INVESTIGATING
25 days ago - at 03/30/2026 01:39PM
We are currently investigating this issue.
Latest MyParcel outages
Mailbox international - 2 months ago
Shipping labels for insured PostNL small parcel shipments to Spain and Portugal cannot currently be scanned at drop-off points - 3 months ago
Bol. API outage - 3 months ago
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