Outage in Namely

Employee Profiles Not Loading

Resolved Major
October 18, 2022 - Started about 3 years ago - Lasted 21 days
Official incident page

Incident Report

We are currently investigating reports of employee profiles failing to load at some client sites. We will provide further updates as they become available.
Components affected
Namely Services

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/08/2022 02:04PM

This incident has been resolved.

MONITORING about 3 years ago - at 10/19/2022 03:13PM

All employee profiles should now load as expected. We are working to resolve a remaining issue that is resulting in Org Unit information displaying incorrectly on some profiles and in Company Settings.

IDENTIFIED about 3 years ago - at 10/18/2022 05:29PM

We have identified the issue and are implementing a fix to address it. In the meantime, please refrain from saving changes to the Company Settings > Profile Fields page.

INVESTIGATING about 3 years ago - at 10/18/2022 02:59PM

We are currently investigating reports of employee profiles failing to load at some client sites. We will provide further updates as they become available.

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