Outage in Nanit

All User Access Impacted by AWS Service Degradation

Resolved Minor
October 20, 2025 - Started about 4 hours ago - Lasted about 3 hours

Incident Report

We’re currently experiencing elevated errors with our cloud provider, AWS, which are impacting all users. As a result, users are unable to log in with MFA, register new accounts, access the Activity Tracker screen, and insights collection is temporarily unavailable. Additionally, some push notifications may not be delivered.

Our engineering team is working closely with AWS to resolve the issue as quickly as possible.

We’ll share updates as soon as we have more information.
Thanks for your patience.
Components affected
Nanit App --- User Login Nanit App --- Insights Data Collection Nanit App --- Push Notifications

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Latest Updates ( sorted recent to last )
about 4 hours ago - at 10/20/2025 07:41AM

We’re currently experiencing elevated errors with our cloud provider, AWS, which are impacting all users. As a result, users are unable to log in with MFA, register new accounts, access the Activity Tracker screen, and insights collection is temporarily unavailable. Additionally, some push notifications may not be delivered.

Our engineering team is working closely with AWS to resolve the issue as quickly as possible.

We’ll share updates as soon as we have more information.
Thanks for your patience.

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