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Outage in Nanonets

app.nanonets not working

Resolved Major
January 08, 2025 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/08/2025 10:35AM

This incident has been resolved.

MONITORING over 1 year ago - at 01/08/2025 06:13AM

Root Cause:
Our primary databases experienced an unexpected outage during a planned update aimed at improving service performance.

Resolution:
The databases have been fully restored and are functioning normally. To ensure a smoother process in the future, we will schedule similar updates with advance notice and enhanced safeguards, including comprehensive backups.

MONITORING over 1 year ago - at 01/08/2025 06:13AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 01/08/2025 05:30AM

We are currently investigating this issue.

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