Outage in Nanonets

Degraded async file processing for few users on https://eu-open.nanonets.com

Resolved Minor
June 02, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Between 1 PM and 7 PM IST on June 2nd, very few users in our EU-Open region (https://eu-open.nanonets.com) experienced delayed file processing via the Async Prediction API due to a critical infrastructure issue that caused a backlog. This issue was limited to the EU-Open region, with all other regions operating normally. We have identified and resolved the root cause, scaled up the system, and are working to clear the backlog as quickly as possible.
Components affected
Nanonets API
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 06/02/2025 04:59PM

This incident has been resolved.

IDENTIFIED 7 days ago - at 06/02/2025 03:17PM

Between 1 PM and 7 PM IST on June 2nd, very few users in our EU-Open region (https://eu-open.nanonets.com) experienced delayed file processing via the Async Prediction API due to a critical infrastructure issue that caused a backlog. This issue was limited to the EU-Open region, with all other regions operating normally. We have identified and resolved the root cause, scaled up the system, and are working to clear the backlog as quickly as possible.

Latest Nanonets outages

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