Outage in Nanonets

Delayed file processing for all ILM models in app.nanonets.com

Resolved Major

January 28, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Nanonets API

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 01/28/2026 04:59PM

This incident has been resolved.

MONITORING 5 days ago - at 01/28/2026 04:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 01/28/2026 04:20PM

We have recovered the db. Processing has resumed and we are working on clearing the backlog.

IDENTIFIED 5 days ago - at 01/28/2026 03:35PM

We have identified the issue. A secondary database migration impacted indexes on a few core tables, leading to the current disruption.
Our engineering team is actively working on restoring the database and we expect processing to resume once recovery is complete.

We apologize for this unanticipated issue and will share an update as soon as services are fully restored.

INVESTIGATING 5 days ago - at 01/28/2026 03:09PM

We are currently investigating this issue.

Latest Nanonets outages

Delayed file processing for models using async api in EU region - 6 days ago

Delayed File Processing in EU & EU-Open Region - 10 days ago

Async file processing & Extract data section file visibility issue for users using app.nanonets.com - 12 days ago

Delay in file processing for Instant learning models in US region - about 2 months ago

IN region Outage - about 2 months ago

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