Artemis Firmware malfunctional

This incident has been resolved.

We will contact customers directly who are expected to have an affected device via SMS. The message will include instructions on how to get a new replacement device as soon as possible.

An additional solution for the remaining affected Artemis devices may have been identified and is currently being tested. We will share further updates as soon as testing is complete.

A fix has been deployed and most Artemis devices are functioning normally again. However, some units remain affected. Please see this article for instructions on how to proceed:

https://support.tracker.fi/en/support/solutions/articles/151000220149-important-notice-artemis-device-update-issue

The issue has been identified and a fix is already in place for affected users, but it may not resolve every related problem.

Learn more in this support article: https://support.tracker.fi/en/support/solutions/articles/151000220149

You can change the article’s language after opening it.

We are continuing to investigate this issue.

We have identified an issue affecting Artemis devices during a recent update. In certain situations, the device may stop working.

Next steps:
Our engineering team is actively developing a recovery solution for affected devices.
We will publish detailed instructions and provide support options as soon as they are available.

We apologize for the inconvenience and are treating this issue with the highest priority. Updates will be posted on our support page as soon as possible.