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Summary
The issue causing delays in device location updates has been fully resolved. All systems are now operating normally.
Root Cause
The incident was traced to a temporary malfunction in the autoscaling process of one of our backend services, which briefly slowed the processing of location data for some devices.
Resolution
Our engineering team made adjustments to restore normal performance, and the service is now operating as expected.
Next Steps
We have implemented safeguards to reduce the risk of similar issues in the future.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Currently there is an incident affecting at least the following devices:
- Artemis
- G10i
- Supra
We are currently investigating delays in positioning
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