Outage in Natlink
Delays in positioning
Resolved MinorIncident Report
We are currently investigating delays in positioning
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/16/2025 09:09AM
Summary
The issue causing delays in device location updates has been fully resolved. All systems are now operating normally.
Root Cause
The incident was traced to a temporary malfunction in the autoscaling process of one of our backend services, which briefly slowed the processing of location data for some devices.
Resolution
Our engineering team made adjustments to restore normal performance, and the service is now operating as expected.
Next Steps
We have implemented safeguards to reduce the risk of similar issues in the future.
MONITORING
8 months ago - at 09/16/2025 08:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 09/16/2025 08:23AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 months ago - at 09/16/2025 08:13AM
Currently there is an incident affecting at least the following devices:
- Artemis
- G10i
- Supra
INVESTIGATING
8 months ago - at 09/16/2025 08:00AM
We are currently investigating delays in positioning
Latest Natlink outages
Natlink website currently not reachable - 3 months ago
Service Disruption Detected - 3 months ago
Service Disruption Detected affecting support services - 6 months ago
Service Disruption Detected - 8 months ago
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