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Outage in Navan

AWS East Outage Affecting Inbound Calls/Chats

Resolved Minor
May 07, 2026 - Started 20 days ago - Lasted about 2 hours

Incident Report

Navan is currently experiencing a temporary disruption with our customer support systems. As a result, chat and voice support may be unavailable or experiencing significant delays. Our engineering team is actively working to restore full service. In the meantime, you can reach us via email at support@navan.com. We apologize for this inconvenience and appreciate your patience.

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Latest Updates ( sorted recent to last )
MONITORING 20 days ago - at 05/08/2026 02:34AM

We have implemented a fix for the customer support system issue and are monitoring the situation closely. Chat and voice support availability should be returning to normal. If you continue to experience issues reaching support, please email us at support@navan.com. We apologize for the disruption.

IDENTIFIED 20 days ago - at 05/08/2026 01:52AM

Navan is currently experiencing a temporary disruption with our customer support systems. As a result, chat and voice support may be unavailable or experiencing significant delays. Our engineering team is actively working to restore full service. In the meantime, you can reach us via email at support@navan.com. We apologize for this inconvenience and appreciate your patience.

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