Outage in NCR Aloha

Virtual Network Connection (VNC) Intermittently Unavailable for Command Center in NAMER Region

Resolved Major
December 04, 2024 - Started 18 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Components affected
NCR Aloha Command Center-US
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/04/2024 04:40PM

Dear Valued Clients,

Thank you for your patience, services have been restored.

Update on Service Disruption: We experienced a temporary issue affecting affecting Command Center VNC functionality.

Resolved: We have confirmed that VNC functionality in Command Center is working. We will continue to investigate the cause but have confirmed all systems operating correctdly.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

INVESTIGATING 17 days ago - at 12/04/2024 03:01PM

Dear Valued Clients,

We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region.

Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality.

Action: We are investigating the issue and will provide update as they become available.

Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING 18 days ago - at 12/04/2024 12:56PM

Dear Valued Clients,

We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region.

Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality.

Action: We are investigating the issue and will provide update as they become available.

Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

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