Outage in Netdata

Node status updates are delayed

Resolved Minor
May 12, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We had a problem with updating node status on Cloud UI. In practice it means that there was a delay between node changing status from for example online to offline and cloud realising this fact. This would also affect new agents or deleting an existing one. Due to connection update delay there is also a delay in chart metadata updates in our database with which we are dealing right now. This on the other hand from user perspective means, that charts for newly installed applications or charts in general for new nodes are not yet showing up on the Cloud UI.
Components affected
Netdata Cloud Web UI

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/12/2023 08:42AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/12/2023 08:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/12/2023 07:30AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 05/12/2023 07:30AM

We had a problem with updating node status on Cloud UI. In practice it means that there was a delay between node changing status from for example online to offline and cloud realising this fact. This would also affect new agents or deleting an existing one.
Due to connection update delay there is also a delay in chart metadata updates in our database with which we are dealing right now. This on the other hand from user perspective means, that charts for newly installed applications or charts in general for new nodes are not yet showing up on the Cloud UI.

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