Slow Response Times

The indexing issue with the US NetDocuments Service has now been resolved. Some documents that were uploaded during the disruption are still being processed, but performance has returned to expected levels.

If you are still experiencing issues, please contact our Support team at https://support.netdocuments.com.

We are currently investigating a recurring issue with the US Service. Users may experience issues with Search, general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have remediated the issue with performance in the US Service region and are currently monitoring the results. Users that experienced issues with search, general slowness when navigating to workspaces, or the inability to check documents in or out should be having an improved experience.

Documents indexed during the disruption may still be delayed, but the expectation is that indexing will be back to expected performance soon.

We will continue to provide updates to this post once the remediation is deemed reliable and the issue is considered resolved.

If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, general slowness, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/