Slow response times for some users

We have resolved the issue with performance in the US Service region. Users that experienced general slowness when navigating to workspaces or the inability to check documents in or out should now have the intended results.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed.

We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes.

If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. A limited number of users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/