Outage in NetDocuments US

Mass Export Utility

Resolved Major

July 09, 2025 - Started 9 months ago - Lasted about 11 hours
Official incident page

Incident Report

We have identified an issue impacting a limited number of customers using the Mass Export Utility. Currently, users will experience an error when logging in to the utility and will be unable to use it to export documents. As a workaround, files are able to be downloaded via the web UI. Remediation is expected to be live tomorrow, July 10th. If you require immediate assistance with critical export jobs, please contact our Support Team via the portal at https://support.netdocuments.com.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/10/2025 05:30AM

The issue impacting a limited number of customers using the Mass Export Utility has now been resolved. Users should once again be able to successfully use the utility to export documents.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com.

IDENTIFIED 9 months ago - at 07/09/2025 06:40PM

We have identified an issue impacting a limited number of customers using the Mass Export Utility. Currently, users will experience an error when logging in to the utility and will be unable to use it to export documents. As a workaround, files are able to be downloaded via the web UI.

Remediation is expected to be live tomorrow, July 10th. If you require immediate assistance with critical export jobs, please contact our Support Team via the portal at https://support.netdocuments.com.

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