Outage in NetDocuments US

PatternBuilder & AI Assistant Disruption

Resolved Minor
September 03, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Components affected
NetDocuments US Platform
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/03/2025 04:20PM

At this time, the issue impacting the NetDocuments Service in the US region is resolved.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

MONITORING 6 days ago - at 09/03/2025 03:53PM

We believe we have remediated the issue impacting the NetDocuments Service in the US region. We are monitoring the remediation at this time and will update in 30 minutes if the recovery persists.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

INVESTIGATING 7 days ago - at 09/03/2025 03:22PM

Update - this issue appears to be broader in impact. The following components are currently affected and are being actively investigated:

PatternBuidler, DataTables, Assistant, m365 Outlook, Admin Apps, Email Service, Metering, Editing Tool, Usage Logging

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

INVESTIGATING 7 days ago - at 09/03/2025 03:05PM

We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

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