Outage in NetDocuments US

PatternBuilder & AI Assistant Disruption

Resolved Minor

September 03, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Components affected

NetDocuments US Platform

Need to monitor NetDocuments US outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/03/2025 04:20PM

At this time, the issue impacting the NetDocuments Service in the US region is resolved.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

MONITORING 6 months ago - at 09/03/2025 03:53PM

We believe we have remediated the issue impacting the NetDocuments Service in the US region. We are monitoring the remediation at this time and will update in 30 minutes if the recovery persists.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

INVESTIGATING 6 months ago - at 09/03/2025 03:22PM

Update - this issue appears to be broader in impact. The following components are currently affected and are being actively investigated:

PatternBuidler, DataTables, Assistant, m365 Outlook, Admin Apps, Email Service, Metering, Editing Tool, Usage Logging

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

INVESTIGATING 6 months ago - at 09/03/2025 03:05PM

We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Latest NetDocuments US outages

Performance Metrics Not Loading - 6 days ago

Server Error - 12 days ago

Performance Metrics Not Loading - 14 days ago

Performance Metrics Not Loading - 28 days ago

Service Disruption - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook