PatternBuilder & AI Assistant Disruption

At this time, the issue impacting the NetDocuments Service in the US region is resolved.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

We believe we have remediated the issue impacting the NetDocuments Service in the US region. We are monitoring the remediation at this time and will update in 30 minutes if the recovery persists.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Update - this issue appears to be broader in impact. The following components are currently affected and are being actively investigated:

PatternBuidler, DataTables, Assistant, m365 Outlook, Admin Apps, Email Service, Metering, Editing Tool, Usage Logging

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/