Outage in Netlify
Support Communication Delivery Issues
Resolved MajorIncident Report
Summary AI Generated
Netlify experienced a major outage affecting outbound email delivery for support communications and other services, preventing the Netlify Helpdesk from sending emails to users. The team worked with their email provider to restore service, with email delivery resuming after 1.4 hours and some delays continuing while queued messages were processed. The incident was fully resolved after 2.1 hours.
We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
Components affected
Netlify HelpdeskTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 minutes ago - at 05/25/2026 05:32PM
This incident has been resolved.
MONITORING
about 2 hours ago - at 05/25/2026 03:53PM
outbound email delivery has been restored and emails are now processing successfully. Some delays may continue while queued messages are delivered. We are continuing to monitor the recovery closely
IDENTIFIED
about 2 hours ago - at 05/25/2026 03:31PM
We are currently investigating an issue affecting outbound email delivery for some Netlify services, including support-related communications. Our team is working with our email provider to restore service as quickly as possible
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