Outage in Netlify

Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes

Minor

November 13, 2026 - Started 26 minutes ago
Official incident page

Incident Report

We are aware that some Netlify Support email responses to customers using Microsoft 365 and Outlook-hosted mailboxes are experiencing delivery delays. These delays appear to be related to an ongoing Microsoft Exchange Online service disruption, with some messages being temporarily deferred by Microsoft's mail servers. Our Support team continues to process and respond to tickets, but affected customers may experience delays receiving our replies. We are monitoring email delivery and will provide an update as Microsoft's service recovers.

Components affected

Netlify Helpdesk

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Latest Updates ( sorted recent to last )

IDENTIFIED 26 minutes ago - at 11/13/2026 10:29AM

We are aware that some Netlify Support email responses to customers using Microsoft 365 and Outlook-hosted mailboxes are experiencing delivery delays.

These delays appear to be related to an ongoing Microsoft Exchange Online service disruption, with some messages being temporarily deferred by Microsoft's mail servers.

Our Support team continues to process and respond to tickets, but affected customers may experience delays receiving our replies.

We are monitoring email delivery and will provide an update as Microsoft's service recovers.

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