Outage in Neto

Control Panel and Webstore Disruption

Resolved Major

October 30, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re aware of an ongoing service interruption. Our engineering team is actively investigating the root cause and working to restore services as quickly as possible. We’re treating this as a top priority and will share updates as soon as they’re available.

Components affected

Neto Merchant Store Fronts Neto Control Panel

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/30/2025 10:06AM

This incident has been resolved.

MONITORING 6 months ago - at 10/30/2025 07:50AM

A fix has been implemented and we are monitoring the results.

MONITORING 6 months ago - at 10/30/2025 07:49AM

We are receiving reports of services returning back to normal. We are continuing to monitor the situation.

IDENTIFIED 6 months ago - at 10/30/2025 07:44AM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 10/30/2025 07:17AM

We have identified the issue, our team is working to resolve the issue as soon as possible. Please continue to refresh this page or subscribe for updates.

INVESTIGATING 6 months ago - at 10/30/2025 06:50AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 10/30/2025 06:35AM

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