Outage in Netomi

Performance degradation in the EU region

Resolved Minor
September 06, 2025 - Started about 2 months ago - Lasted 24 minutes
Official incident page

Incident Report

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.
Components affected
Netomi EU Cloud

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/06/2025 01:31PM

The issue stands resolved now, all services are operational

INVESTIGATING about 2 months ago - at 09/06/2025 01:21PM

We are observing delays in the event processing in the EU region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

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