Outage in Netomi

Performance degradation in the US region

Resolved Minor
September 21, 2025 - Started about 1 month ago - Lasted 25 minutes
Official incident page

Incident Report

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.
Components affected
Netomi US Cloud

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/21/2025 09:28PM

The issue stands resolved now, all services are operational

INVESTIGATING about 1 month ago - at 09/21/2025 09:10PM

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

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