Performance degradation in the US region

All Netomi services are operational and customers can continue to interact as usual.

We are continuing to monitor the performance.

Netomi services are operational and customers can continue to interact as usual. Please note certain advanced features (images, cards, carousels) will appear as text-only in chat.

We are continuing to monitor the services.

We are currently experiencing technical difficulties affecting several of our services, including Netomi Chat Widget, Observation Panel, Prediction and Response Generation. These issues are related to a broader incident reported on the AWS Health Status page: https://health.aws.amazon.com/health/status.

As a result, Netomi Status Page notifications may also be delayed or unavailable. Our engineering teams are actively monitoring the situation and working to mitigate the impact on our platform.

Next update will be in 30 minutes.