Outage in Netomi

Performance degradation in the US region

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.
Components affected
Netomi US Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 07:33AM

The issue stands resolved now, all services are operational

IDENTIFIED 10 days ago - at 10/21/2025 07:07AM

We are continuing to work on the fix.

IDENTIFIED 11 days ago - at 10/21/2025 05:17AM

We are continuing to work on the fix.

IDENTIFIED 11 days ago - at 10/21/2025 03:23AM

We have identified the issue and working on a fix.

INVESTIGATING 11 days ago - at 10/20/2025 11:51PM

We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

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