Webhook issues - INC0873179

Re‑publishing has now been completed.
If you encounter any further impacted transactions, kindly reach out to your local support team.

We have identified that a number of events are still outstanding and are continuing the re‑publishing work with high priority.
Further updates will follow as soon as we have more confirmed information.

Missing events from Friday and Saturday are now reprocessed.

Work to restore full transaction visibility continues and progress is being made on re‑publishing the remaining events.

Based on the current pace we expect a significant portion of the outstanding events to be processed by the end of today, though this timeline may still change.

We will share further updates as soon as we have more confirmed information

The issue is still being worked on with priority, and our teams remain fully engaged. While work is progressing, we do not have additional details to share at this time. We will provide updates as the situation evolves.

Work is still ongoing to restore full transaction visibility by reprocessing outstanding events. Completion is not expected today.

Incident Update.

Following the webhook incident on Friday, some merchants may also notice incorrect balances and missing transactions in the Nets Easy Portal. These discrepancies are a result of delayed or undelivered webhook events.

Our technical team is actively working on re‑publishing the affected events to ensure the Portal reflects accurate and complete transaction data. Updates will be applied progressively as the backlog is processed.

We will share further information as soon as we have more progress.