Outage in Nets Easy
Issues affecting Shopify plugin for Nets Easy - INC0986733
Resolved MinorIncident Report
We are investigating reports of payment processing issues affecting some Shopify merchants.
Impacted merchants may experience issues with refund processing and payment capture functionality.
Our teams are currently investigating the scope and impact.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 10/09/2026 01:25PM
This incident has been resolved.
MONITORING
about 2 hours ago - at 10/09/2026 11:51AM
A fix has been deployed to address the refund processing issue affecting some Shopify merchants.
Merchants who experienced failed refunds can now retry the refund operation.
Merchants experiencing payment capture issues are advised to verify their Shopify Auto Capture setting.
We continue to monitor the situation.
INVESTIGATING
about 3 hours ago - at 10/09/2026 10:58AM
We are investigating reports of payment processing issues affecting some Shopify merchants.
Impacted merchants may experience issues with refund processing and payment capture functionality.
Our teams are currently investigating the scope and impact.
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