Outage in Nets Netaxept

Disturbance on Netaxept - INC0660554

Resolved Major
September 01, 2024 - Started about 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently investigating an issue on transaction processing and Netaxept Administration.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 09/01/2024 03:27PM

Services are partially restored.

Transaction flow has been normalised.
API calls and Terminal services are restored.

The merchant administration portal is still unavailable.

IDENTIFIED about 1 year ago - at 09/01/2024 12:55PM

We are currently investigating an issue on transaction processing and Netaxept Administration.

The root cause has been identified. Work on resolution is in progress.

INVESTIGATING about 1 year ago - at 09/01/2024 12:47PM

We are currently investigating an issue on transaction processing and Netaxept Administration.

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