Outage in Nets Netaxept

Refund issue with Swedbank - INC0688482

Resolved Minor
November 13, 2024 - Started 12 months ago - Lasted 12 days
Official incident page

Incident Report

We are currently investigating an issue affecting refunds with merchants using Swedbank as acquirer. Some refunds are getting rejected with "05 - Refused by issuer". Our tech team is in dialog with Swedbank.
Components affected
Nets Netaxept Netaxept Merchant Portal Nets Netaxept Netaxept API

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/25/2024 04:04PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 11/20/2024 02:12PM

The issue has been identified and a fix is planned for 24/11.

INVESTIGATING 12 months ago - at 11/13/2024 10:37AM

We are currently investigating an issue affecting refunds with merchants using Swedbank as acquirer.
Some refunds are getting rejected with "05 - Refused by issuer".
Our tech team is in dialog with Swedbank.

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