Outage in Nets Netaxept
Phone system down
Resolved MajorIncident Report
Summary AI Generated
Nets Netaxept's customer support phone lines went down for 4.4 hours, preventing customers from reaching support by phone. The phone system provider identified the root cause and implemented a workaround to restore service. The incident was fully resolved with phone lines returning to normal operation.
Our customer support phone lines are temporarily unavailable. We are actively investigating the issue.
https://payments.nets.eu/contact-support
Components affected
Nets Netaxept Netaxept Other ComponentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/10/2026 12:37PM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 03/10/2026 09:27AM
Our phone system provider has identified the issue and is implementing a workaround.
INVESTIGATING
about 2 months ago - at 03/10/2026 08:17AM
Our customer support phone lines are temporarily unavailable. We are actively investigating the issue.
https://payments.nets.eu/contact-support
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