Outage in Nets Netaxept
Partial outage on Netaxept - INC0916257
Resolved MajorIncident Report
Summary AI Generated
Nets Netaxept experienced a partial outage lasting 23 hours that impacted transactions through both the Netaxept Checkout and API components. The service experienced intermittent issues with operations stabilizing temporarily around 14:35 before experiencing additional transaction impact from 16:57 to 17:10. The incident was fully resolved on May 22nd at 08:04 after engineers implemented fixes and confirmed stable operations.
Transactions are impacted.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 05/22/2026 06:04AM
This incident has been resolved.
MONITORING
22 days ago - at 05/21/2026 03:25PM
Operations have been stable again since 17:10
MONITORING
22 days ago - at 05/21/2026 03:13PM
We are experiencing transaction impact again since 16:57
MONITORING
22 days ago - at 05/21/2026 01:30PM
Operations have been stable since 14:35, we will continue to monitor the situation closely.
MONITORING
22 days ago - at 05/21/2026 12:07PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
22 days ago - at 05/21/2026 09:11AM
We are still addressing the ongoing network issue. While resolution is taking longer than expected, our engineers are actively working to restore full service. We appreciate your understanding.
INVESTIGATING
22 days ago - at 05/21/2026 08:30AM
We are continuing to work with highest priority on a fix for this issue.
INVESTIGATING
22 days ago - at 05/21/2026 08:29AM
Transactions are impacted.
We are currently investigating this issue.
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